We provide all our customers 30-day Satisfaction Guarantee which assuresour customers that they will receive all orders promptly and exactly asdescribed. In addition, it allows customers to return new and unused productsin their original factory condition for any reason within 30 days from the dateof purchase. We aim to provide accurate descriptions ofall goods sothat you can make an informed decision about your purchase. We understand,however, that occasionally you may want to return the item/s you have ordered.If you are not completely satisfied with your purchase, you must contact us viaeBay message within 10 days of receipt of your order - please do not return anygoods before contacting us. We aim to reply to your eBay message within 24hours during opening hours (Mon-Fri, 8am-5pm) to advise you on the returnsprocess.

All returned items must be complete, in the original packaging and in an unusedre-saleable condition. A full refund of the order total will be made using theoriginal payment method. Please be advised that depending on listing used forthe purchase you may be responsible for the cost of the return postage.

Shipping Policy:

We aim to provide fast, efficientdelivery for all of our items and orders are usually despatched within 3working days using FedEx/DHL/UPS or similar courier service. All our orderscome with free shipping within the continental United States (48 states).

Please note that on orders to Alaska, Hawaii, Puerto Rico, U.S territories,APO/ FPO, Canada and all other countries of the world there will be a deliverysurcharge.

Please make sure your address in eBay is correct. If you want us to send theitem to a different address, please contact us via eBay message service rightafter you make the payment.

Package transit time: please expect 3-7 business days within US, 10-20 businessdays to Canada, up to 30 business days all around the world. Tracking numberwill be provided for all items shipped. If you feel that there is an issue withthe tracking number provided or that your item is not delivered within theabove given timeframes please contact us via eBay messaging service or ouremail to assist you and provide further information.

Do not open a dispute case without contacting us as this can further delay thewhole process of us assisting you.

About EPD:

Meet Engine Parts Specialists

Quality, Integrity & CompleteCustomer Focus. These are core values for our company.

Engine Parts Direct is a family-owned business located in Houston, Texas. Forover 15 years, we have provided excellent service to our customers throughoutHouston, the United States and the rest of the world. We use this experienceevery day to help customers select their parts, rebuild their engines, anddeliver the highest quality products in the industry.

Terms & Condition:

By making purchase on eBay buyeracknowledges that we will offer a replacement or credit for the purchase valueof defective goods only if we are satisfied that such was solely through faultymaterial or workmanship and such goods must be returned immediately before acredit/replacement can be issued.

We may request photographs for the defective item as well as VehicleIdentification number (VIN) for inspection and investigation purposes. Ifdeemed necessary we may substitute the part with one that is functionallyequivalent. We may ask you to return faulty product to us. Any defective items mustbe delivered to our warehouse; all postage and custom duties. for the return will be paid by buyer. Weretain the right to inspect any item before issuing a refund or providing areplacement.

Warranty Limitation/Limited Liability:

The buyer acknowledges that EngineParts Direct will only be responsible for the cost of replacement of theproduct we have sold and will not be liable for any direct or indirect consequentialloss or damage that may occur to the motor after the installation. In the eventthat a part sold by Engine Parts Direct under warranty fails to function,liability shall be constrained to either replacing the part or providing aremedy, with the option chosen by Engine Parts Direct, not to surpass the pricepaid for the part.

Warranty Null andVoid If

Warranty is void if the installation is not done at a LicensedAutomotive Repair Facility or by a ASE(Automotive Service Excellence) certifiedmechanic.

• The vehicle is converted from private passenger use to commercial or fleet use, or is utilized for racing, other competitions, or off-road recreational activities.
• Failure is attributed to abuse, misuse, or alterations.
• Failure is a result of using the part for purposes other than those intended or recommended by the manufacturer.
• Failure is resulted due to neglect in engine service as recommended by manufacturer.
• The part fails or becomes defective due to the vehicle being involved in a collision.

Any warranty claims must be initiated by sending us a message on eBay.Warranty claim be not process later than 6 months or 6000 miles whichever comesfirst from the date of dispatched.

Contact Us:

Please read the item description carefully and ensure that the item fitsyour vehicle. If you have any questions or concerns, please feel free tocontact us via email us or by eBay message service before making the purchase.We try our best to reply all question within 24 hours.

Please expect longer response times during weekends or holidays. We aim toreply to most messages by the next business day.

Office Hours are Monday - Friday: 9:00 AM - 5:00 PM (Central Standard Time). Weare closed on Saturdays, Sundays and during public holidays.

As an online business we take communication very seriously. We maintain highstandards of excellence and strive for 100% customer satisfaction. Pleasecontact us for any issues regarding the item or the delivery and we will do ourbest to resolve it promptly and to your satisfaction.

Copyrights © 2023 EngineParts Direct. ALL RIGHTS RESERVED.